Frequently Asked Question
What is the cancellation Policy?
We appreciate a 24-hour or more notice on any cancellation of a session. If the cancellation is less than 24-hours, there will be a charge for half of the session type scheduled. This is always a great time for referral if you can't make it...it's like subletting : ) That means no charge to you for missing your scheduled appointment if unexpected life event(s) arise at the last second.
What is the HALO Clinical Session (HCS)?
HALO Clinical Session (HCS) is a session with your Clinical Massage Therapist (CMT) that is a targeted treatment shorter in time than our normal one-hour or more of relaxation sessions. The purpose behind this type of therapy is to match the fast paced or valuable time that people must manage in their day. The therapist and client use up to 30 minutes in your specific target area of concern/ailment. For example, if you have a pain in the neck, besides the little (or big) things in life, we'll focus on that pain epicenter for relief with little interruption to your busy day. This can take place standing, in the massage chair, on the table, or a combination without the need of undressing. These sessions are great for those in rehabilitation mode to get back the range of motion and strength to optimize your life.
What should I wear for a massage?
For a typical one-hour massage session, undress to your comfort level. You can keep all your clothes on, or you can take everything off. You'll be covered up by some comfy blankets and sheets in a temperature controlled environment. Remember, less clothes means less restraints regarding treatment of the areas of concern during your session (back, legs, arms, head, neck, feet), but we can always work around accordingly. For the more expedient 30-minute (or less) clinical massage therapy session, what you are wearing is just fine, as there is no need to disrobe. BUT, it is always easier to treat if you wearing something non-constraining. Please plan for your appointment.
What should I expect from a massage?
At HALO Massage and Wellness, we tailor each session to the individual, whether clinical or relaxation session. For a typical one-hour massage session, we work on your head, neck, back, hands, arms, legs, and feet. Don't like an aforementioned area touched? For example, if you are ticklish or have issues with someone touching your feet (or anywhere else mentioned), we'll accommodate so you'll get extra time on the area of your choosing. Cool? And remember, we are always assessing areas that may be of concern to ensure the muscles and problem areas get the attention they deserve.
Can I get a tummy rub like my pets?
Yep, and this has great benefits, too. By loosening the diaphragm, this can help breathing (expand lungs easier) and the infamous acid reflux (promotes more efficient digestion). Working on the abdominal area can help with eliminating back pain, and can also have positive effects on colon health.
Can children get massages?
Yep. Kids from infant to teenager can most definitely benefit from the positive effects of massage therapy as part of their wellness regimen: aids in sleep, reduces sport induced soreness, eases growing pains, and promote a relaxed environment to assist stressed kids that may live with Autism, or other life-altering conditions. The Parent or Guardian of those 17 years of age and under must remain at our office for the duration of the appointment. Parents and Guardians are encouraged to be in the room as part of the team at all times. We work at the child's pace, meaning, if they say they are done and want milk and cookies after 15 minutes of a 30 minute session, then the session is over. You never hold back milk and cookies.
How do I pay?
You may use cash, check (local residents only please), DEBIT, or any major credit card (VISA, MASTER, AMEX, etc.). We would like to take dark chocolate, but the cacao bean fell out of the monetary system many centuries ago.
Oops! My Check or Credit/DEBIT Card was Insufficient. What Now?
Don't stress out. We know things happen. If payment in the form of Check/Credit Card/DEBIT is insufficient, all we ask is that you bring your account current utilizing cash; an additional $25 fee may apply.